Take Control of Your Online Reputation
Manage reviews from over 150 popular review sites. Never miss another review. Build trust and credibility by responding to each and every review.
Why it's important to manage your online reputation.
It's never been easier for consumers to let the world know how they feel about a business and it's never been easier for consumers to research how other consumers feel about a product or service. Negative reviews can have a huge impact on revenue and search engine optimization. People leave reviews and comments all over the internet. From popular review sites to blogs and mentions in articles people are having conversations about your business. Our reputation management platform lets you get a handle on and manage all those reviews.
of customers read reviews before purchasing
90% of consumers will read at least 10 reviews before making a purchasing decision. It's crucial that you as a business owner respond to both positive and negative reviews. Responding to reviews builds trust and credibility with your current and potential customers.
The number of and the star rating of each review affects your search engine ranking. In addition to this consumers put less credibility into reviews that are older than three months. It's crucial to the success of your business that you are asking for a review after every customer interaction.
Our powerful reputation management platform allows you to share positive reviews across your social media feeds, setup templates for faster responses, get notified via email when a new review is received, listen for leads via twitter and much more.
How Reputation Management Impacts Your Business
Quickly identify gaps in service and take corrective measures.
Responding to reviews build trust, credibility, and loyalty with consumers ultimately impacting your bottom line.
Get a handle on what customers like about your business and what if any changes need to be made to improve products or services.
Responding to reviews improves your search engine rankings improving your online presence and visibility in local search.
Dealing with negative reviews shows potential customers how you deal with service or product gaps and how you resolve them. This builds trust and credibility.
Analytics driven by AI
The word cloud and insights tab display trending keywords. This digital intelligence lets you know how customers really feel about your business.
Negative keywords give you insight into problems allowing for swift corrective action.
Share your reviews over your social media feeds with the click of the share button.
Response Templates Save Time.
Response templates allow you to respond to a review with literally two clicks of your mouse.
Share your positive reviews with the world.
Customize the review display widget to match your companies branding. Display the widget on your website so that visitors can see what an excellent reputation your company has. Easily share your reviews through your social media feeds.
As a business owner it's vital that you respond to both positive and negative reviews. Responding to positive reviews builds trust and credibility.
Negative reviews highlight your ability to deal with situations where a customer is unhappy. Responding to negative reviews builds trust and credibility.
How to Respond to Positive Reviews.
1. Thank them for their business.
Thank them for visitng your business. Thank them for writing such a glowing review. This builds trust and strengthens the relationship between your business and that customer which in turn will lead to another visit and more revenue.
2. Mention your business name.
Take the time to mention your business name when you respond to your customers review. Your business will start to rank higher in local Google searches. Mentioning your name is an important part of an overall digital marketing strategy.
3. Do some marketing.
Responding to a review presents an excellent time to do some marketing and the best part is there is no cost to it. When responding to the review you can mention upcoming product launches or the popularity of your wing night or something special about your business that makes you standout from the competition.
4. Invite the customer to do something
Ask the customer to visit your business again or to please spread the word about the wonderful experience they had at your place of business. If you are a restaurant ask them to try a different dish when they come back.